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Frequently Asked Questions

Solution to forgetting account security settings

Updated Time:2023-08-11  Views:11082

How to change the phone number or security question/answer, as well as two-step verification, associated with your Eason.com Domains account:

  1. Send an email to support@domainserviceplatform.com using your account email.
  2. Please provide account-related documents in the email to prove your ownership of the account. The more detailed the information, the faster the verification process will be.

Our representative will respond within 24 business hours once you have successfully send the email. Please check and respond to the email in a timely manner.

 

When your account email address is no longer accessible, here's how to change it to a new account email:

  1. Send an email to support@domainserviceplatform.com using your new email address.
  2. Please provide account-related documents in the email to prove your ownership of the account. The more detailed the information, the faster the verification process will be.

Our representative will respond within 24 business hours once you have successfully send the email. Please check and respond to the email in a timely manner.